Legal

Privacy Policy

Last updated: February 2025

At Urban Living PG, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you submit an inquiry, contact form, or register as a tenant, we collect personally identifiable information such as:

  • Full name
  • Email address
  • Phone number
  • Age
  • Occupation and company details
  • Government-issued ID (for verification at check-in)
  • Emergency contact information

Automatically Collected Data

When you access our website, we may automatically collect certain information including your IP address, browser type, operating system, access times, and pages viewed.

2. How We Use Your Information

We use the collected information to:

  • Process your room booking inquiries and reservations
  • Communicate with you regarding your stay
  • Send administrative information (payment reminders, policy updates)
  • Improve our website and services
  • Respond to your questions and support requests
  • Comply with legal obligations

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and services (payment processors, email services)
  • Legal Compliance: When required by law or to respond to legal proceedings
  • Safety: To protect the rights, property, or safety of our tenants, staff, and public

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. CCTV Surveillance

For the safety and security of all residents, our premises are equipped with CCTV cameras in common areas (hallways, entrances, parking, gym, etc.). CCTV footage is stored securely and accessed only by authorized personnel for security purposes.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

  • Email: [email protected]
  • Phone: +91-9066669848
  • Address: 4&6, 7th Cross, Green Domain Layout, EPIP Zone, Whitefield, Bengaluru, Lotus Krest Phase 2, Kundalahalli - 560037
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